特定商取引法に基づく表記

Seller

Aya Kano (WUAVERSE)

Person  Responsible For Operations

Aya Kano

Business Address

3-37 Nakamonzencho, Kakamigahara, Gifu 504-0911, Japan

Phone Number

+819060943888

Email  Address

wuaverse@gmail.com

Customer Support Hours

Monday-Friday,10AM-6PM JST 

Closed on weekends and Japanese public holidays.

For inquiries outside business hours, please email us at wuaverse@gmail.com

We will respond within 1-3 business days.

Selling Price

Prices are listed on each product page. All prices are displayed in the currency shown at checkout.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on the delivery destination and products ordered.

Additional Fees

Customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country. These fees are not included in the product price or shipping cost and are the responsibility of the customer.

Delivery Time

Orders are made to order. Production times vary depending on the product, order volume, and production partner. Estimated delivery times will be displayed at checkout when available.

Payment Methods and Timing 

We accept the payment methods displayed at checkout. Payment is due at the time the order is placed.

Returns

Because all WUAVERSE products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or color preference.

Refund Policy

If your item arrives damaged, defective, misprinted, or incorrect, please contact us at wuaverse@gmail.com with your order number and clear photos of the issue.

If a refund is approved, it will be issued to your original payment method.

Return Shipping Policy

Please do not return any item without contacting us first. If a return is required due to a damaged, defective, misprinted, or incorrect item, we will provide further instructions.